Terms & Conditions

A             ORDERS

  1. Only orders condirmed by email of fax will be processed. No SMS or TELEPHONIC orders will be accepted.

  2. Description of product, quantity, size, colour & fragrance must be clearly specified.

  3. We work off the international Pantone colour chart. If the colour cannot be described please note the Pantone number on your order. For your convenience the Pantone chart is available on the following website: http://www.pantone-colours.com/ 

  4. We do not accomodate consignments.

  5. Please make sure that the items and quantities are correct on the Sales Order received from us.

  6. If for any reason you are not satisfied with the order, please contact Aurora within 7 days of receipt. Please supply us with a full detailed report for the reason not satisfied and we will deal with it accordingly.

  7. 5 - 10% OVER-RUN SOAPS WILL AUTOMATICALLY BE ADDED TO THE FINAL INVOICE ON CUSTOM MADE ORDERS.

 

B             LEAD IN PERIODS

Aurora is a semi automated manufacturer and all products are handmade. We do not stock large amounts of items. Please plan ahead to place your orders in time. It is not always possible to entertain urgent orders as our production lines are planned & booked in advance.

 

Lead in periods:

Availability of raw materials, delivery schedules from suppliers, load shedding and unexpected manufacturing setbacks have an influence on lead in periods and production times. Aurora always strives to keep to our normal lead in periods but the above mentioned factors must be kept in mind when you place your order.

 

PLEASE PLACE ORDERS IN ADVANCE KEEPING THESE FACTORS IN MIND.

100 - 1000 units:      5 -7 working days

1001 - 6000 units:      7 -10 working days

6000 - 10 000 units:      10 - 15 working days

10 000 - 15 000 units:      15 - 21 working days

15 000 - 30 000 units:        21 - 35 working days

more than 30 000 units:        Pls enquire.

 

C             LOGO PLATES & SOAP MOULDS

  1. We offer embossed or embedded logo's or text on custom made soap as well as any other soap shape of your choice.

  2. A once off fee is charged for the logo plate and new soap mould.

  3. All designs for logo plates must be supplied to us in 300 dpi in any of the following formats: Coral Draw, Photoshop CS, Adobe Illustrator, high definition jpeg.

  4. These custom made soap moulds & logo designs will be exclusive to you alone.

  5. We cannot offer exclusivity on basic shapes without a logo.

 

D             WHOLESALE MINIMUM QUANTITIES

  1. A minimum value of R1000.00 excl VAT is required on the initial purchase to qualify for our Wholesale prices.

  2. All repeat orders must be minimum R500.00 excl VAT to qualify for the Wholesale prices.

  3. There is no minimum unit quantities if standard stock is purchased from our factory shop. Minimum orders per product only apply when we have to manufacture.

  4. Please take note that we do not stock large quantities in our factory shop. If you need more than 10 units per product please order in advance.

 

GLYCERINE SOAP

Hospitality soaps: minimum of 100 units per variant (colour / fragrance)

Soap bars (65g or larger): minimum of 30 units per variant (colour / fragrance)

 

LIQUIDS & CREAMS

Foam Bath, Shower Gel, Liquid Soap, Shampoo, Conditioner, Massage Oil, Bath Oil, Room & Linen Mist, Body Lotion, Body Butter, Body Scrub, Body Mask.

Minimum of 5 liter / kg per colour / fragrance

 

BATH CRYSTALS

Minimum of 5 kg per colour / fragrance

 

BATH FIZZERS

Mini Fizzers: minimum of 100 units per colour / fragrance

Medium & Large Fizzers: minimum of 50 units per colour / fragrance

Bath Bomb Fizzers: minimum of 20 units per colour / fragrance

 

E             CUSTOM MADE ORDERS & CUSTOM PACKAGING

  1. Aurora does not supply cosmetic packaging or labels on custom made orders.

  2. We do not accommodate contract filling. We only supply custom products in bulk.

  3. Custom made orders may take longer to manufacture than our standard stock due to acquiring of new raw materials,

 

F              SAMPLES

We only supply one complimentary sample per product to Wholesale Clients with the prospect of ordering our products. All other samples will be invoiced.

 

G            DELIVERY OR ORDERS

  1. Aurora is not in a position to do deliveries. We do deliver to the Post Office. We prefer our clients to arrange collection of orders via their own couriers. We do have a contracted courier that we can use on request.

  2. No arranged deliveries are insured unless requested.

  3. We cannot be held liable for any losses or damages incurred after the release of the order from our factory.

  4. Please send clear collection / delivery instructions to us. Only email or fax instructions will be acknowledged.

  5. Additional levy will be charged to pack export orders.

  6. All our products are professionally packed and boxes are labelled.

  7. All orders must be collected from our factory 72 hours after notification that the order is ready.

 

Demurrage fees will be charged on orders not collected after 72 hours. 1% of order value will be charged per day.

 

H             INGREDIENTS

  1. Ingredient lists are avalable on all products on request.

  2. All our products are manufactured by proven formulations and are not subject to change.

  3. All custom made products will be our formulated base product with added colour, fragrance and other material of your choice.

  4. We use FD&C (Food, Drug & Cosmetic) colourants. These are water base colourants. Due to the water based colours in multi-coloured soaps, the colours do bleed into each other. This is normal.

  5. None of the colourants we use stain towels or face cloths.

  6. We only use cosmetic grade fragrances. Please take note that some fragrances do change the colour of the product. Example: Vanilla and Fenjal give the product a brownish colour that will also intensify over time.

  7. Please discuss this with us in your choice of colour & fragrance combinations.

 

I               PAYMENT & PRICES

 

  1. Prices may change without notice due to availability / cost of raw materials. Pls contact us to confirm prices.

  2. We will send you a Sales Order / Pro-Forma Invoice after receipt of your order. Please check quantities & items on this document.

  3. A 50% deposit is required on confirmed custom orders. Funds need to reflect in our account before we start manufacturing.

  4. All our prices are Ex-Factory.

  5. Aurora is not geared for credit facilities. All orders & purchases to be paid upfront.

 

Please feel free to contact us for any additional information.