FREQUENTLY ASKED QUESTIONS

 

Q: What is Glycerine Soap?

A: Glycerine soap is a transparent or opaque soap made from plant raw materials.  It contains plant glycerine which makes it a strong moisturising soap.  It is soft on your skin, high foaming, PH-balanced and easy to re-melt.  It is popular amongst crafters for use as Melt & Pour soap.

 

Q: Do you manufacture Palm soap?

A: We only manufacture plant based Glycerine Soap

 

Q: Can you deliver orders?

A: Aurora can arrange delivery via our contracted couriers.  This will be for your account.

The courier amount will be confirmed with you for approval.

 

Q: What are Pantone colours?

A: Pantone is a standardized colour matching system, utilizing the Pantone numbering system for identifying colours. By standardizing the colours, different manufacturers in different locations can all reference a Pantone numbered colour, making sure colours match without direct contact with one another. The most commonly referenced colours are in the Pantone solids palette. The Pantone Solid palette consists of 1,114 colours, identified by three or four digit numbers, followed by a C, U and M suffix.  Originally designed for the graphics industry, the pantone solids palette is now used by a wide range of industries, and is the most commonly used palette.

 

Q: Do you have Sales Representatives?

A: No, we do not have Sales Reps.  All enquiries, marketing and promotions are handled via our office and website.  We have a Factory Shop which serves as our Showroom.

 

Q: Can I apply for a 30 – 90 day account?

A: We do not accommodate 30 – 90 day accounts.  Aurora is strictly COD.  We require a 50% deposit on all orders confirmed.

 

Q: Can you design a new body range for me?

A: We can manufacture the custom product for you but can not design the new range.  We can supply the product and fill supplied packaging.  We do not source packaging.  We have an on-site graphic designer who specializes in product label design. Please enquire.

 

Q: Can you change your formulations to suit our needs?

A: No, we do not change our formulations.  Additional oils, extracts or natural butters can be added to some of our formulations.  Please enquire.

 

Q: Is your soap formulation for sale?

A: No, it is not for sale.  Our formulations are part of our intellectual property.

 

Q: Do you sell raw materials?

A: We only sell a small range of raw materials for crafters doing Melt & Pour soap.  This is only available in small pack sizes.  Please enquire.

 

Q: Can you teach me how to make soap?

A: We can only teach you the Soap Melt & Pour techniques.  We cannot teach you how to make soap from scratch.  

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Q: How can I qualify for discount?

A: On Wholesale, discounts become available on larger quantities ordered.  Please enquire.

 

Q: Can you design custom labels?

A: Yes, We have an on-site graphic designer who specializes in label designing. Please enquire.

 

Q: Can you make us a custom made soap?

A: Yes, we can.

 

Q: What type of colourants & fragrances do you use?

A: We use FD&C (Food, Drug & Cosmetics) colourants and cosmetic grade fragrances.

 

Q: Can I buy in bulk from Aurora?

A: Yes, you can.  We are Wholesalers.  A minimum order of R1000.00 or more excl VAT is required to qualify for the Wholesale prices.

All repeat sales must be R500.00 or more excl VAT.

There is no minimum unit quantities on standard stock bought from our factory shop.  Minimum orders per product only apply when we have to manufacture.

Please take note that we do not stock huge quantities in our factory shop.  If you need more than 10 units per product please order in advance.

 

Q: How do the lead times work?

A: Aurora is a semi automated manufacturer and all products are handmade.  We do not stock large amounts of items.  Please plan ahead to place your orders in advance.  It is not always possible to entertain urgent orders as our production lines are planned & booked a week in advance.

100 – 1000 units:   5 - 7 working days

1001 – 6000 units:  7 – 10 working days

6001 – 10 000 units:   10 - 15 working days

10 000 – 15 000 units: 15 - 21 working days

15 500 – 30 000 or more units 21 - 35 working days

Q: How long is a quote valid for?

30 Days.

 

Q: I am not VAT registered but would like to buy and resell, is this possible?

A: Yes, it is possible.   A minimum order of R1000.00 or more excl VAT is required to qualify for the Wholesale prices.

All repeat sales must be R500.00 or more excl VAT.

There is no minimum unit quantities on standard stock bought from our factory shop.  Minimum orders per product only apply when we have to manufacture.

Please take note that we do not stock huge quantities in our factory shop.  If you need more than 10 units per product please order in advance

 

Q: Do you supply packaging?

A: We do not supply packaging.

 

Q: Is your factory automated?

A: Our factory is semi automated.  All products are handmade.

 

Q: Is your shop open to the public?

A: Yes, our shop is open to the public. Mon -Fri: 8am - 4pm, Sat: 9am - 2pm, Sun: Closed

 

Q: Is your products branded?

A: We create all our own in-house ranges without the 'Aurora' branding.

 

Q: What is soap off cuts and can I choose the colour & fragrance?

A: Soap Off cuts is rejected cuts from the extruded soap tubes.  The top (foam head) and the foot of the soap tube is cut off as it has bubbles inside or holes.   Excess pieces of soap are created when pressing soap, these pieces of soap is melted together to get solid soap bars again.  The colours of soap and fragrance choice are not available on off cut soap.

 

Q: What is the difference between (clear) transparent soap & opaque soap?

A: Glycerine Soap is a transparent soap but it can be made into a solid non see through colour by adding an additional raw material.  Both are exactly the same except for the additional whitening raw material added to opaque soap.  Titanium Dioxide is the whitening agent.

 

Q: Can you make me a custom fragrance?

A: No, we don’t make custom fragrances.

 

Q: What is the difference between fragrance & essential oil?

A: Fragrance oil is a mix of various chemical components, some natural and some synthetic and sometimes contains essential oil and is created by a perfumer adding all these elements together.

Essential oils are botanical extracts of various plant materials, and do not only originate from flowers, but from herbs, trees and various other plant material.

 

Q: Is your products tested on animals?

A: We have not tested any of our products on animals.  We do have a specially formulated Pet Range for animals. Our formulations were bought from and formulated at cosmetic laboratories.

 

Q: What is your return policy?

A: If for any reason you are not satisfied with the order please contact Aurora within 7 days of receipt.  Please supply us with a full detailed report for the reason not satisfied and should this be valid we shall arrange return & replacement stock.

 

Q: What are the patterns inside hand cut soap slices?

A: It is also glycerine soap.  These are pre-made soap patterns that are inserted into the warm soap while in liquid form.

 

Q: Can I have a logo embedded or embossed on the soap?

A: Yes, we can do embossed & embedded logos on soap.  Additional logo plate costs and new soap mould costs apply.  Artwork for logo plates must be supplied to us.